OLHI held its annual general meeting and released its annual report for 2016/17, reporting on a year of record numbers and renewed priorities.
- Complaint volumes increase by 23.2% across Canada, marking a historic high
- Increase in complaints from Quebec (+36.2%), Prairie provinces (+25.6%) and British Columbia (+ 24.4%)
- Public contacts exceed 87,000
- Edmonton office established as a part of western expansion strategy