Marjolaine Cantin is OLHI’s Deputy Ombudsman. Based out of Montreal, she is responsible for approving all recommendations made by her team members following their review of consumer complaints from across Canada, and for providing advice on their resolution. In November 2018, she was appointed Acting Executive Director in addition to her Deputy Ombudsman duties.
A lawyer with nearly 25 years experience in the life and health insurance industry, Marjolaine also brings strength in alternative dispute resolution. She was Senior Litigation Consultant at RBC Insurance before joining OLHI in August 2016. There, Marjolaine focused on life and health litigation. She has also handled similar responsibilities at Manulife, Standard Life and Quebec Blue Cross, where she also oversaw travel claims and litigation files.
Marjolaine graduated from Laval University’s faculty of law and was called to the Quebec Bar. She is an accredited mediator with the Quebec Bar and is a certified Small Claims Mediator.