Terms of Reference

OLHI’s Terms of Reference describe its mandate, principal powers and duties, and the process for receiving, considering, investigating and seeking resolutions to complaints brought by consumers about life and health insurance products or services.
Click Here to review our Terms of Reference.

NOTE: Since OLHI was incorporated under the name Canadian Life and Health Insurance OmbudService (CLHIO) and carried on business under that name until August 17, 2009, our Terms of Reference are issued under that name.