Exclusions to Service

We never refuse to discuss a consumer’s concern or complaint.

However our mandate does not permit us to deal with the following matters:

• Complaints associated with a foreign life and health insurance
  service or product


• Complaints that are already before the courts, a tribunal or arbitrator,
  or another independent dispute resolution service


• Complaints made by a non consumer, such as a business or professional services provider who is trying to collect an account submitted to a life and health insurance company.

We may also decline to deal with a complaint under certain circumstances, for example where the subject matter of the complaint is currently under investigation by a regulator, where there is a more appropriate venue to address the dispute, or if many years have elapsed from the date the complaint arose. Please check with one of our Complaints Counsellors if you have a question. Click Here to contact us.