OLHI – OmbudService for Life & Health Insurance | Resolution of your Canadian Insurance Concerns | OLHI

News

Edmonton office helping Canadians with insurance complaints – Edmonton Journal

12/10/17

OLHI has opened an Edmonton office in hopes of raising its profile with Western Canadians. Read the story in the Edmonton Journal.

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OLHI reports an increase in complaint volumes – Journal de l’Assurance

19/09/17

OLHI received over 2,600 complaints last year – an increase of 23% over last year, writes Journal de l’Assurance (French only).

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OLHI sees record number of complaints – Insurance & Investment Journal

19/09/17

The Insurance & Investment Journal writes that OLHI has reported an increase in complaint volumes.

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OLHI reports on record numbers

19/09/17

OLHI held its annual general meeting and released its annual report for 2016/17, reporting on a year of record numbers and renewed priorities. Highlights: Complaint volumes increase by 23.2% across Canada, marking a historic high Increase in complaints from Quebec (+36.2%), Prairie provinces (+25.6%) and British Columbia (+ 24.4%) Public contacts exceed 87,000 Edmonton office established

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What you need to know about insurance if you’re a freelancer

16/08/17

Insurance is key if you’re a freelancer, reports the CBC.

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When money falls from the sky…

13/04/17

You may have some money buried somewhere, writes l’Actualité (French only). Read about how you can find it in inactive accounts – and how OLHI can help you search for the lost life insurance policy of a deceased.  

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Planning for illness and disability

14/03/17

Most Canadians would rather not think about the possibility of a serious illness or accident. The Globe and Mail reports that one in three Canadians will be disabled for 90 days or more at least once before the age of 65.  

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The need for disability insurance

31/01/17

There’s never been a better time to ensure that clients have disability insurance, writes the Insurance & Investment Journal.

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The benefits of travel insurance

08/12/16

The Canadian Life and Health Insurance Association reacted favorably to Quebec’s Autorité des marchés financiers, which praises the benefits of travel insurance. The article in Conseiller (French only) points to OLHI statistics on travel complaints and also to our Find Insurance tool, for consumers seeking travel insurance.

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The critical importance of life insurance literacy

02/12/16

The Battlefords News-Optimist reports on life insurance and how you can reach out to OLHI with any complaints.

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Insurance providers largely in sync with OLHI on complaints – Life Health Professional

26/09/16

Life Health Professional writes that OLHI reported strong performance over the past year.

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Quebec: leader in insurance complaints – Finance et investissement

22/09/16

The majority of life and health insurance complaints continue to come from Quebec, writes Finance et investissement (French only).

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OLHI vows to improve service amid strong growth – Life Health Professional

21/09/16

Publication Life Health Professional reports that OLHI will improve its service to the Canadian public even further.

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Life and health insurance: strong growth in investigations – Conseiller

21/09/16

Publication Conseiller reports that OLHI attained “historic levels” during fiscal 2015-16 (French only).

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OLHI reports on banner year and plans for growth

20/09/16

OLHI held its annual general meeting and released its annual report for 2015/16, announcing plans for growth. Highlights: Public contacts exceed 86,000 Complaint investigations increase by 27.6% Settlement ratio in favour of the consumer climbs to 80% at investigation stage All final, non-binding recommendations accepted Read the news release.

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Debate revived over binding authority – Insurance & Investment Journal

12/09/16

The debate over non-binding vs. binding recommendations is revived in The Insurance & Investment Journal.

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Authority powers spark debate – Life Health Professional

03/09/16

Non-binding versus binding recommendations spark a debate. Read about OLHI’s Executive Director, Holly Nicholson, in Life Health Professional.

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OLHI in the news – Wealth Professional

02/09/16

OLHI has a different view on the necessity of binding authority. Read about us in Wealth Professional.

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Facelift for the OLHI’s website

05/07/16

Read about us in The Insurance & Investment Journal.

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Missing in action: A new tool helps locate long-lost life policies

29/06/16

Read about us in Life Health Professional.

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Insurance complaint submission made easier

29/06/16

OLHI’s had a facelift. Read about us in Investment Executive.

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Search for lost policies

29/06/16

OLHI offers a service that searches for lost policies to help the beneficiaries of family members who have recently passed away. Read the article in Conseiller (French only).

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Travel insurance: six tips

29/06/16

Before getting travel insurance, take the time to evaluate your needs. Read about OLHI in Protégez-Vous (French only).

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OLHI in the news – Les Affaires

29/06/16

Creditor insurance represented 11.4% of complaints received by OLHI last year. Read about us in the Les Affaires (French only).

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OLHI’s new website

20/06/16

We’ve had a facelift! What’s new? Submitting a complaint is just a few clicks away! We are Canada’s only financial services OmbudService accepting document submissions online, using e-signature technology. You can now search our website using keywords. Have an old insurance policy? No problem – we will help you find out which company now holds

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OLHI in the news

28/01/16

OLHI is in the news again! Read about us in this month’s Insurance & Investment Journal.

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Insurance ombudsman doesn’t seek greater enforcement powers

11/11/15

The Canadian Press recently ran a story about Canada’s banking Ombudsman wanting greater enforcement powers, including binding decisions. In a letter to the editors of the various outlets that printed the story, OLHI Executive Director, Holly Nicholson, writes that OLHI’s experience is that non-binding recommendations work and consumers are paid quicker and without collection issues.

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OLHI reviews segregated funds complaints

28/10/15

Tuesday, October 28, 2014 – The OmbudService for Life & Health Insurance (OLHI) will continue to be the independent dispute resolution service that handles complaints against insurers pertaining to segregated funds. In a protocol announced yesterday by the Ombudsman for Banking Services and Investments (OBSI), it was confirmed that complaints about segregated funds and other

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OmbudService for Life & Health Insurance reports on historic year

22/09/15

OLHI held its Annual General Meeting, hosting its largest gathering of stakeholders in its 13-year history. OLHI Chair, Dr. Janice MacKinnon, and Executive Director, Holly Nicholson, unveiled the redesigned Annual Report and reported on historic numbers for Fiscal 2014-15, as well as plans for the upcoming year. Read the news release announcing OLHI’s results for

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Annual report available

11/09/15

OLHI’s 2014-2015 Annual Report is here! This year’s interactive report has been redesigned to improve navigability and overall experience, as OLHI continues to focus on growth and service. Inside, you’ll find messages from our Chair and Executive Director, as well as case studies and statistics. Please click on the link below to read or to

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Revised framework guidelines

02/05/15

The Insurance OmbudServices Cooperation and Oversight Framework (“Framework”) has been updated. The Framework establishes seven guidelines that govern our operations and ensure we meet our public service mandate. Visit our Governance section to find out more.    

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Globe special report

24/04/15

The Globe and Mail’s special report on Life, Health and Financial Security is now available, featuring OLHI. The report highlights the many ways the life and health insurance industry helps protect the welfare of Canadians and contributes to the country’s social and economic wellbeing — in areas like retirement planning, long-term health care, protection while

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OLHI case studies now available online!

04/12/14

OLHI is now pleased to post case studies online. This section of our site will be frequently updated as new studies become available.

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What pregnant moms need to know about travel insurance – National Post

22/11/14

Insurance providers are stressing the need for people to better understand the fine print in their policies. Read about OLHI in the National Post.

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OmbudService for Life & Health Insurance reports on year of progress

23/09/14

OLHI completed its fiscal 2013/2014 year – one of progress and opportunity – and hosted its Annual General Meeting on September 18, 2014. Click here to review the full news release.

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By-Laws

19/09/14

On September 18, 2014, at OLHI’s Annual General Meeting, OLHI’s amended and restated General By-Laws were confirmed to reflect changes required under the Canada Not-for-profit Corporations Act. Please click here to read our By-Laws.  

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Annual report available

15/09/14

OLHI’s 2013-2014 Annual Report is now available. This report includes messages from the Chair of the Board of Directors and the Executive Director, our accomplishments and our initiatives, as well as OLHI’s financial statements. For more detail on OLHI’s operations this past fiscal year, including consumer case studies and statistics, click here.

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