First independent review
An independent review and report of OLHI’s operations was conducted in 2008, as a part of the Framework for Collaboration, which governs our operations.
The independent review was conducted by Leslie H. Macleod & Associates, whose principal, Leslie H. Macleod, is a legal professor specializing in alternative dispute resolution and does not have any ties to the life and health insurance industry. Macleod & Associates’ report is available online.
Second independent review
OLHI’s second independent review and report was conducted in 2012 by The Honorable Robert Wells, Q.C. Judge Wells was chosen through a national public search from among 30 candidates qualified in alternative dispute resolution. He has no ties to the insurance industry.
Judge Wells’ principal finding is that we are fulfilling our mandate as an independent OmbudService. His report is available online.