OLHI – OmbudService for Life & Health Insurance | Resolution of your Canadian Insurance Concerns | OLHI

Complaints

Our help is free, prompt and impartial. We guide consumers through the complaints resolution process by:

  1. Answering questions about your complaint or your insurance policy
  2. Telling you how to contact your life or health insurance company, if you haven’t already done this
  3. Helping you if 90 days have passed since you complained to your insurance company and you haven’t received a final position from them
  4. Reviewing your complaint if you are not happy with your insurance company’s final position

Find out more about OLHI’s complaints process.
Find out more about insurance companies’ complaints process.