Under the leadership of its Board of Directors, OLHI ensures appropriate standards of corporate governance. This includes separate Board committees that oversee human resources, member fees and budgets, standards and governance.
Canadian law requires most life and health insurance companies to be members of an independent dispute resolution service. We are funded by our member companies who pay fees based on their size or volume of business. Our budget and associated fees are set each year by the Board of Directors based on the advice of staff.
OLHI’s operations are overseen by its Board of Directors, currently made up of eight directors – five of whom are independent from the life and health insurance industry (“Independent Directors”) and three of whom are appointed by industry (“Industry Directors”).
Dr. Janice MacKinnon (Chair of the Board)
The Insurance OmbudServices Cooperation and Oversight Framework (“Framework”) establishes seven guidelines that govern the operations of OLHI and the General Insurance OmbudService (GIO), two industry-sponsored OmbudServices. These guidelines ensure we meet our public service mandate.The Framework is an agreement among the Canadian Council of Insurance Regulators (CCIR), the CCIR OmbudServices Oversight Standing Committee (OOSC), OLHI and GIO.
Terms of Reference
NOTE : OLHI was incorporated under the name Canadian Life and Health Insurance OmbudService (CLHIO) and operated under this name until August 17, 2009. For this reason, our Terms of Reference are issued under the name of CLHIO.